Canadian International Development Agency (CIDA)

Project name: SAP Help Desk Support Development Project

BLC consultants who worked with system analysts from the CIDA Financial Division, provided consulting services to ensure that all SAP FI/CO and RGI Interface production financial management problems were addressed and remedied. In support of the Operations and Maintenance function and the Phoenix SAP project team, BLC SAP specialists delivered information and training sessions as required by the Canadian International Development Agency. BLC SAP specialists were also actively involved in all other project-related activities as need arose. BLC supplied two Application Support Specialists.

Some of the duties performed by these consultants were:

	FI_FM Module Specialist,
	liaison between users and representatives from Finance Division,
	analyzing and offering resolutions to complex problems,
	coaching users by doing one on one training, walking them through scripts, or explaining steps in resolving problems,
	offering advice and showing alternatives in order to facilitate users' workload,
	giving demonstrations to group of users (6-20) on some of the functions available in SAP to enable them to make better business decisions,
	resolving problems related to the MM and PS modules and coaching users in these same modules,
	performing testing in QA to ensure that new scripts/procedures about to be released in production were accurate.

BLC joined alliances with EDS Canada and continues to provide excellent SAP Help Desk Support at CIDA.